Privacy Policy

Introduction

This Privacy Policy explains how Veo AI ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our AI video generation platform and related services (the "Service").

Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and authentication credentials when you register for a Veo AI account.
• Payment Information: Billing details processed securely through our third-party payment provider (Stripe). We do not store your full credit card number.
• User Content: Images, text prompts, and other media you upload or input to generate videos using Veo AI.
• Usage Data: Information about how you interact with Veo AI, including features used, videos generated, credits consumed, and session duration.
• Device Information: IP address, browser type, operating system, and device identifiers used to access Veo AI.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

How We Use Your Information

We use your information to:

• Provide, operate, and improve the Veo AI video generation service
• Process payments and manage your Veo AI subscription
• Track credit usage and enforce plan limits
• Send transactional emails (account verification, password resets, billing receipts)
• Analyze usage patterns to improve Veo AI features and performance
• Detect and prevent fraud, abuse, or violations of our Terms of Service
• Comply with legal obligations

AI-Generated Content

• Veo AI processes your uploaded images and text prompts to generate video content using AI models.
• We may use anonymized, aggregated usage data to improve our AI models and service quality.
• We do not use your personal content to train AI models without your explicit consent.
• Generated videos are stored temporarily for delivery and may be cached for performance.

Data Retention

• Account data is retained while your Veo AI account is active.
• Generated videos are stored for 30 days after creation unless you delete them earlier.
• Payment records are retained as required by applicable tax and financial regulations.
• You may request deletion of your account and associated data at any time.

Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure cloud infrastructure, and access controls to protect your data from unauthorized access, alteration, or destruction.

Third-Party Services

Veo AI uses the following third-party services:

• Stripe for payment processing
• Cloud hosting providers for infrastructure and storage
• Analytics tools for usage monitoring and service improvement

These providers have their own privacy policies governing their handling of your data.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at the email below.

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers.

Children's Privacy

Veo AI is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of Veo AI after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy, please contact us.